We were truly blessed to have inherited such a wonderful staff at Hibiscus House. Many of the staff have been working together for years! It truly feels like a family. The Staff are service-oriented and are all very aware of the increasing expectations of our Guests, with a common goal of delighting all who enter the grounds.
Tips – In a relatively poor country, Tips become important. We would ask our Guests not to Tip individual members of Staff but to leave a Tip with our Manager Mo, who will ensure the Tip is shared equally between all staff. This feels like the fairest way and it encourages all levels of Staff to work together as a Team and not as a single entity.
All Reviews are shared with the Staff and believe me when I tell you that they relish them! They are printed out and put in the Staff Room and any corrective feedback we receive is used as a marker for improvement. Me, telling the Staff they are doing a good job, is not nearly as effective as our Guests telling them!
Reviews
"Comfortable rooms and five star service"
"The staff from the maintenance gentleman through to head of house are excellent and well up to European high end hotels"
"Every single member of staff are a credit to the hotel, friendly and attentive without being intrusive"
"All the staff were so friendly and engaging, really setting apart the intimacy compared to larger hotels"
"Usually don't bother with reviewing on TripAdvisor, but the exceptional service we've had here has meant we feel it's time to break the habit"
"There's a real family feel to the team here and nothing is too much trouble"
"Wonderful hospitality and the kindness of the staff throughout the stay made the hotel feel more like a home rather than just a 'hotel'"
"Wonderful staff and never felt isolated or lonely whilst staying on my own"
"The staff are so lovely, extremely helpful and nothing too much trouble"
